Secure Payment

 

At CACLO we understand and appreciate peace of mind when it comes to making transactions online. We firmly believe in building long term relationships with our customers, and do our utmost best in providing great customer service and eliminating uncertainties so that our customers will continue to happily deal with us. Therefore we use PayPal for secure and trustworthy payments. Please refer to the link below for further information using PayPal accounts and their buyer Protection Policy.

PayPal Buyer Protection

https://www.paypal.com/au/webapps/mpp/buyer-protection

Buy safely

Buying online should be a happy experience. With PayPal’s Buyer Protection Policy you can focus on the fun stuff – choosing what to buy!

Protecting eligible transactions

Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000), including shipping costs.

If you have a query about our dispute or claim process, or the outcome of a claim, please contact us.

Some things you need to do to be eligible

  • Buy physical items that can be shipped.
  • Pay for your item with PayPal.
  • Pay in a single payment.
  • Lodge a dispute within 45 days of payment.
  • If we ask you to return the item to the seller, do so using the address we provide in the “Outcome of claim” email.

If you don’t have a PayPal account, you can sign up for one when you lodge the dispute.

See our Buyer Protection Policy for full details on eligibility

Protection against unauthorised payments

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