Refund Policy/Exchange Policy

Caclocreations believes in giving a fair chance. And we are more than happy to help our customers in case they want to exhange or apply for a refund.  Please read the following terms for your further information:

If you purchased a clothing item or body range product,and doesn’t match the description or size issues, you can simply return it. Please let our team know within 2 weeks of your purchase and post it back to us at  Caclocreations P O Box 511, Beecroft, NSW 2119, and we will give you a full refund* for your purchase using your original payment method.

We do not allow returns or exchanges on gift cards or e-Gift Cards purchased from us.

N.B. *The shipping cost will be borne by the customer while sending the product back to us and after receving the  product (as described in our Return policy**) we will issue a full refund, also note if you have recived any discount via coupon code whilst purchasing, the amount refunded will  be the amount you paid after discount for that particilar product.

Please contact Caclo's customer care at caclocreations@gmail.com, regarding esxchange of products and we will be more than happy to be of any assistance.

**please refer to our "Return policy" for further information.

 

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